Privay Policy

Privacy policy Sockeloen

http://www.sockeloen.nl/EN/

 

About our privacy policy

Sockeloen cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Sockeloen. The starting date for the validity of these conditions is 07/06/2018, with the publication of a new version, the validity of all previous versions is canceled. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

 

About the data processing

Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

 

Webshop software

LightSpeed

Our webshop has been developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. Lightspeed reserves the right to share collected data within its own concern in order to further improve the service.

 

Web hosting

SoHosted

We take over webhosting and e-mail services from SoHosted. SoHosted processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. SoHosted has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. SoHosted is required by virtue of the confidentiality agreement.

 

E-mail and mailing lists

MailChimp

We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data for the further improvement of the services and to share information with third parties.


SoHosted

We use the services of SoHosted for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. SoHosted has no access to our mailbox and we handle all our e-mail traffic confidentially.

Payment processors

Sisow

We use the platform of Sisow to handle a (part of) the payments in our webshop. Sisow processes your name, address and residence details and your payment details such as your bank account or credit card number. Sisow has taken appropriate technical and organizational measures to protect your personal data. Sisow reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), Sisow will share personal information and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Sisow's services for which they engage third parties. Sisow will not store your data for longer than is permitted under the legal deadlines.

 

Reviews
Kiyoh
We collect reviews via the Kiyoh platform. If you leave a review via Kiyoh then you are obliged to provide your name, place of residence and e-mail address. Kiyoh shares this information with us so that we can link the review to your order. Kiyoh also publishes your name and place of residence on your own website. In some cases, Kiyoh may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with Kiyoh. They only use this information for the purpose of inviting you to leave a review. Kiyoh has taken appropriate technical and organizational measures to protect your personal data. Kiyoh reserves the right to engage third parties for the provision of services, for this we have given permission to Kiyoh. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Kiyoh's services for which they engage third parties. Kiyoh will retain your personal data as long as you keep the review published on the platform. Kiyoh has appointed a Data Protection Officer, you will find the contact details of this officer on the Kiyoh website.

Shipping and logistics
DHL & Fietskoeriers.nl
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL & Fietskoeriers.nl for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with DHL & Fietskoeriers.nl. DHL & Fietskoeriers.nl use this information only for the purpose of executing the agreement. In the event that DHL & Fietskoeriers.nl engage subcontractors, DHL & Fietskoeriers.nl will also make your details available to these parties.
 
Invoicing and accounting
Eboekhouden.nl
For our tracking of our administration and accounting we use the services of Eboekhouden.nl. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. For our tracking of our administration and accounting we use the services of Eboekhouden.nl. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored protected.
Eboekhouden.nl is obliged to confidentiality and will treat your information confidentially. Eboekhouden.nl does not use your personal data for purposes other than those described above.

Purpose of data processing

Orders via our website
In connection with an order we collect information about your name (first name and last name), e-mail address, telephone number and address. We process the collected information for the correct processing of your order, including to be able to communicate with you about the progress of your order (eg for support purposes in the event of any problems with the delivery of the items), and for our further contractual fulfill obligations with regard to you.
By the way, when paying via the website you must provide additional information, such as payment or credit card information. We use various external payment providers to process payments. The provision of the categories of personal data described above is necessary to process and manage your order. If you can not or do not want to provide the required information, we unfortunately can not process your order.

We keep information about your order. Such as transaction, shipping and billing information and possible communication so that we can use it in case there is a problem with your order.

Use of the website and newsletters
Based on your consent, we can also process personal data, such as your name and e-mail address, which you voluntarily provided to us. For example when reviewing a product or signing up for our newsletter. Every written review will be kept until further notice. In addition, we will continue to send the newsletter up to the moment you unsubscribe. This can easily be at the bottom of the newsletter you receive without giving a reason.

We also collect visitor statistics, including content and visited pages, referring websites and search queries on our website. We use this data to personalize the online user and shopping experience. In addition, this data enables us to (further) develop, test and continuously improve our website. We do not collect complete IP addresses. Thus, the collected data can not be used to identify you.

To collect visitor statistics, we use cookies and similar technologies. By enabling cookies in your web browser and using our site, you consent to the fact that we use cookies. Most browsers have a standard acceptance for cookies, but you can also set your browser so that all cookies are automatically rejected. When you do this, however, it is possible that some functions and services on our and other websites do not work properly.
 
Functional or necessary cookie (s)
Functional or necessary cookies ensure that the Sockeloen.nl webshop functions properly. It concerns the following cookies:
-Remain and store the articles you add to your wish list;
-Giving a message with an unfinished order, so that you do not lose your items in your shopping cart
-Stored browser settings so that you can view our webshop optimally on your screen;
-The ability to save your login details so you do not have to enter them every time;
-The ability to respond to messages in our shop;
Analytical cookies
We use analytical cookies to investigate the use of the shop with the help of third parties. These statistics give us insight into how often we are visited and where we can improve our webshop. In this way we can continuously optimize the experience with our webshop. The following data are stored, among other things:
-The IP address that has been made anonymous;
-Technical functions, such as the browser you use (such as Chrome, Safari or Firefox), the resolution of your computer screen, your language preference and which device you use;
-From which page you came to the shop
-When and for how long you have used the shop
-What functions you use in the shop. For example, making a wish list, placing an order or viewing previous purchases;

Marketing cookies
In our webshop you will see recommendations, promotions and advertisements from ourselves and from third parties. Also in advertisements on third party websites. In order to keep these recommendations, promotions and advertisements relevant, we use cookies. It offers us the following insights:
-We can keep track of whether you click on the ads;
-We can keep track of whether you place orders after you have seen or clicked on an advertisement;
-We can combine your online Surf, search and purchase behavior, no matter what device you use;

For the cookies that these parties place for marketing purposes, we refer to the statements on the websites of these parties. Because the statements can change regularly, we advise you to consult this privacy policy on a regular basis. The following parties place cookies and / or other techniques in our shop:
-Facebook
-Google

In addition, we can use your data for other purposes. This means that we want to offer all our customers the best possible personal service. We always think about your privacy. This is true for:
-Reviews & customer satisfaction survey
-Contact with our customer service
-Account
-Newsletter & E-mail
-Promotions via newsletter
-Social media

Direct Marketing and Surveys
We may use your e-mail address to send direct marketing information to you and to inform you about offers relating to our products and services. Based on your consent, we can also process information regarding your order history, order value, used payment method and from which country you have access to our website.

You have the right to delete your data at any time regarding our processing of your personal data for direct marketing purposes and to unsubscribe you for future communications in any form whatsoever. See the contact details of the Privacy contact below. You can also easily send us an email: info @ sockeloen .nl

Statistics and Business Development
We may process the personal data that you provide to us, including location, purchased product categories and payment method information, when using our website for statistical purposes, for example to see how many people in a given age range have a certain product with us. has purchased. This statistical information can be used for the development of Sockeloen as a company. The processing of your personal data is necessary at that time to meet our legitimate interest in constantly improving our business and delivering new products and services.

Participation in tax and criminal investigation
In some cases, Sockeloen can be obliged to share your information in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods
We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

Rectification right
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

Right of transferability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
In such cases you have the right to object to the processing of your personal data by or on behalf of Sockeloen. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Sockeloen

Pierssonstraat 22
3317RG Dordrecht
The Netherlands


T (06) 39750384
E info@sockeloen.nl

Contact person for privacy matters Jasper Ockeloen

 


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